Thank you for your interest in our rugged and dependable products, we strive to produce the most advanced and reliable machinery in the industry: many of our machines are still running after 35 years of service.
With our normal maintenance plan you too should receive trouble-free service for many years to come.
Service Technician Visit
Included in the majority of our machine packages is a KVAL Service Technician visit to finalize the installation of your new machines.
Our technician(s) will:
- Provide operator training.
- Ensure that your new machinery performs to our high production standards.
- Work with your team to solve any issues that may occur.
- Ensure that the turnover of your new machinery is an efficient and satisfactory experience.
Getting Ready for the Kval technicians Visit
Prior to the arrival of our Service Technician please ensure the following is accomplished:
- The machinery is unpacked and removed from the crating.
- The machinery is moved to the correct final resting position.
- The machinery is properly aligned according to the included layout specification.
- Air and electrical connections are made to the respective machines in accordance with national, state, and local codes effective at that time of installation.
- An internet connection is available at machine location (not all models require internet connections, check with your KVAL Sales Representative for details).
We highly recommend having a plumber and electrician on-site to assist the our technicians. They should be available until the last machine connection has been completed and the rotation and operation of all machines have been checked and verified.
We strongly urge the use of whole-building surge protection, followed by the use of Knife Style Disconnects for each machine.
Have a question?
If you or your outside contractor have any questions regarding the location of air and/or electrical drops please call our Sales and Service Department at
800-553-5825, we are glad to offer advice and provide any necessary information.
Dust Collection Systems
If you have purchased a Dust Collection systemwith your machinery please note that KVAL works with a third party Dust Collection provider.
The Dust Collection System is engineered to your machinery purchase, however due to the uniqueness of each installation the Dust Collection System package does not include any of the blowpiping or installation by our technicians. We will provide you with a bill of materials to make ordering required materials as simple as possible.
We highly recommend you hire a professional local company that installs "blowpipe." In some cases they will need a high-lift to reach the ceiling and material to span ceiling braces to drop the wires that hold the blowpipe up in the air.
Training Supplies
Finally, the best way to verify the operation of the machinery and train operators is to run production while our technician is there.
If possible, please have plenty of material available to work with and allow adequate time in your schedule for operator training. It may take some time for your operators to get used to a new machine; please schedule their workloads accordingly.
In the case that there is not adequate material for the Kval technicians we will need to reschedule for a later date to come back. Unfortunately, in the event of a reschedule, second round travel expenses will apply.
Daily Agenda
Before starting installation please verify all contract obligations are complete: e.g., air hookups and electrical drops. Contact our service office with any questions.
Day 1
- Erect machinery
- Put electrical boxes in place so electricians can drop power and air drops
- Level all machines using pads
- Complete machinery unpacking if necessary (shipping collars, etc.)
Day 2
- Align and level machinery
- Erect and safety cages
- Run doors and anchor down cages (machinery dependent)
- Complete power and air hookups
- Check rotation while company electricians are present
- Run full door to verify functionality
- Operator training, running doors, documentation overview
- Anchor machines
Day 3
- Continue training and running doors
- Fine-tune calibration
- Control switch and touch-screen training
- Six-light training
- Online parts order overview
Day 4
- Continue running doors
- Overview of the Electrical Boxes, VFD Boxes, and Node Boxes. (Electrical and PLC lines)
Day 5
- Ensure all operators are comfortable and capable running the machines
- Any final adjustments are made
- Any final training is completed
- Address any questions that operators may have