Important information regarding COVID-19
Heads up! We've changed our support billing policy, click here for details.

As the efficiency of our machinery continues to improve so does our ability to support our customers. Taking advantage of the advanced communication technologies now available, Kval’s Support Team is able to work remotely with your maintenance staff or contractor to diagnose and troubleshoot machinery issues.

The majority of machinery issues can be resolved through this service and therefore we highly recommend it as the first step of support as it eliminates expensive travel, board, and labor costs incurred from sending a Kval technician to your facility.

Here's what you need
For machine hardware troubleshooting:
  • Access to a broadband internet connection
  • An iPhone or Android smart-phone (we use Apple FaceTime or Google Duo for video)
  • A voltmeter
  • A standard toolset
For machine software troubleshooting:
  • Access to a broadband internet connection
  • A computer running Windows
  • Our remote support client (follow the steps below)

To get started please call (800) 553-5825 or create a support ticket online.

Download the Support App

First download the support app and save it to an easily accessible area on your hard drive (like your Desktop). Click the button below to download the file for your platform.

Note: If you're on a Mac or Linux machine you will need to unzip the downloads. Learn how for Mac or Linux.
Windows Mac Linux
It's on the way! If you're on Firefox, Chrome, or Internet Explorer the support client will appear in your Downloads folder.

Launch the Support Client

Double-click on the file you just downloaded to open the Kval support app. Once open enter your name and a brief description of the issue you're having. Now you're ready for the next step!

Give Us a Call

Call our free number 1-800-553-5825to let us know you're ready to connect and we'll initiate the session. You'll be prompted to allow the connection, make sure you choose to continue and we'll take care of the rest!