Important information regarding COVID-19

Kval's goal is to provide our customers with the high quality products. If, for any reason, you are not completely satisfied with your purchase, please contact us:

Via Email: parts@kvalinc.com
Via Phone: +1 (800) 553-5825

Restocking Fee Returned manufactured products are subject to a 15% restocking fee and applied when Kval incurs additional costs due to customer ordering error, or manufactured parts ordered for a service related issue and subsequently returned.
Shipping Fee The customer is responsible for charges required to ship return items back to KVAL.
Required Markings Using a good marker or pen clearly write the RMA number on the outside of the carton: RMA #_______________. In case of damage during shipment it is also highly recommended that a separate sheet of paper with the RMA number on it be placed inside the carton.

Return the item to this address:

Kval Inc. RMA# ______: Kval Parts
825 Petaluma Blvd South
Petaluma, CA 94952
USA

Acceptance of Return

We can only accept items for a return if they are still in their original packaging and in undamaged, resalable condition.

Returns are accepted within 45 days of purchase and with an RMA number issued by Kval Inc. Returns after 45 days of purchase or without a Kval Inc. issued RMA number will not be accepted.

Refund Turnaround Time

Refunds usually take from 3 to 10 business days to process. The refund will be issued via the billing method the customer used to purchase the product.

Kval Errors

If the item must be returned because we shipped the wrong item, please call our customer service line immediately and arrange for re-shipment of the correct product. Kval Customer Service will arrange for UPS to pick up the incorrect shipment at our expense.

Customer Errors

If the item is to be returned due to customer ordering error, the customer must return the item to Kval or the shipper of origin at its expense. A 15% restocking fee may apply to manufactured products that are incorrectly ordered by the customer, or if the manufactured part is returned due to a service related inquiry.

Shipper Errors

Kval recommends the customer insure return shipments if there is any doubt that the product will be accepted in saleable condition at the Kval warehouse. Occasionally, UPS or FedEx will damage a package, lose a shipment, or send an item to the wrong address. Please insure return shipments.

Warranty Replacement Parts

Kval provides a warranty to products that are deemed defective. Within 30 days of discovery of said defect, please notify Kval, but no more than one (1) year after delivery will the product be covered under Warranty. The repair, replacement, or payment in the manner described above shall be the exclusive remedy of Buyer for breach of Kval’s warranty or for claims based upon failure of or defect in the products regardless of when the failure or defect arises, and whether a claim, however described, is based upon contract, warranty, indemnity, tort/extra contractual liability including negligence, strict liability or otherwise.

Normal wear and tear, and deterioration during use shall not constitute a defect in material or manufacture under this limited warranty.

In no event is Kval liable for any consequential, incidental, special or indirect damages whatsoever (including without limitation personal injury, property damage, lost profits or other economic injury) even if Kval has been advised of the possibility of such damages, or any damages or loss attributable to incorrect use or abuse of the products, including but not limited to, inadequate or improper maintenance or unauthorized alteration.